{"id":19239,"date":"2025-10-15T22:05:00","date_gmt":"2025-10-15T22:05:00","guid":{"rendered":"https:\/\/2026.bonloyalty.com\/?post_type=changelog&#038;p=19239"},"modified":"2026-01-29T09:04:34","modified_gmt":"2026-01-29T09:04:34","slug":"referral-rewards-are-revoked-when-the-first-order-is-cancelled-or-refunded","status":"publish","type":"changelog","link":"https:\/\/2026.bonloyalty.com\/ja\/changelog\/referral-rewards-are-revoked-when-the-first-order-is-cancelled-or-refunded\/","title":{"rendered":"Referral rewards are revoked when the first order is cancelled or refunded"},"content":{"rendered":"<p>We\u2019ve updated the referral reward logic to ensure rewards are only granted for successfully completed purchases. If a referred friend\u2019s first order is later cancelled or fully refunded, referral rewards will no longer remain active.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What\u2019s changing<\/h3>\n\n\n\n<p>When a referred friend completes their first order but later cancels or fully refunds it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Both the referrer\u2019s and the referred friend\u2019s referral rewards are revoked<\/li>\n\n\n\n<li>If the referral reward is <strong>points<\/strong>, the referrer\u2019s points are fully deducted<\/li>\n\n\n\n<li>The referred friend\u2019s referral points are also fully deducted if the order is fully refunded<\/li>\n\n\n\n<li>Points earned from the order itself continue to follow the existing refund logic<\/li>\n<\/ul>\n\n\n\n<p>If the referral reward is <strong>a discount<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Discounts for both the referrer and the referred friend are disabled<\/li>\n\n\n\n<li>Disabled discounts cannot be used again<\/li>\n\n\n\n<li>In the <strong>My rewards<\/strong> tab, the discount status is shown as <strong>Expired<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Why this matters<\/h3>\n\n\n\n<p>This update helps maintain fairness and accuracy in your referral program by ensuring rewards are tied to completed, non-refunded purchases. It prevents misuse, keeps reward balances accurate, and ensures your referral incentives align with real customer value.<\/p>\n\n\n\n<p><a href=\"https:\/\/bonloyalty.com\/docs\/referral-program\/how-customers-earn-referral-rewards\/\" target=\"_blank\" rel=\"noopener\">Learn more about how customers earn rewards for the Referral Program \u2192<\/a><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>We\u2019ve updated the referral reward logic to ensure rewards are only granted for successfully completed purchases. If a referred friend\u2019s first order is later cancelled or<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"template":"","changelog_category":[543],"changelog_status":[537],"class_list":["post-19239","changelog","type-changelog","status-publish","has-post-thumbnail","hentry","changelog_category-referral-program","changelog_status-improved"],"acf":[],"_links":{"self":[{"href":"https:\/\/2026.bonloyalty.com\/ja\/wp-json\/wp\/v2\/changelog\/19239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2026.bonloyalty.com\/ja\/wp-json\/wp\/v2\/changelog"}],"about":[{"href":"https:\/\/2026.bonloyalty.com\/ja\/wp-json\/wp\/v2\/types\/changelog"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/2026.bonloyalty.com\/ja\/wp-json\/wp\/v2\/media\/9824"}],"wp:attachment":[{"href":"https:\/\/2026.bonloyalty.com\/ja\/wp-json\/wp\/v2\/media?parent=19239"}],"wp:term":[{"taxonomy":"changelog_category","embeddable":true,"href":"https:\/\/2026.bonloyalty.com\/ja\/wp-json\/wp\/v2\/changelog_category?post=19239"},{"taxonomy":"changelog_status","embeddable":true,"href":"https:\/\/2026.bonloyalty.com\/ja\/wp-json\/wp\/v2\/changelog_status?post=19239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}